Shipping & returns
B’KATE Shipping & Returns
Shipping
- Orders placed before 15:00 on a business day are shipped the same day. Orders placed after 15:00 are shipped the next business day. This applies provided payment has been received and the item is in stock.
- We ship 6 days a week. Orders placed on public holidays are shipped on the next business day.
- All parcels are shipped via MyParcel.
Shipping costs
- Netherlands: €6,95, free on orders of €35 and up.
- European Union: €12,95, free on orders of €50 and up.
- Rest of the world: €19,95.
Free shipping is applied automatically at checkout. You do not need a discount code.
Returns
Want to return a product? Only unopened items in their original condition and packaging are eligible for a refund.
Please notify us within 24 hours at customerservice@b-kate.com and return the product within 14 days of receipt.
Include with your return:
- Name
- Address
- Telephone number
- Email address
- Order number
- Account holder’s name
- Bank account/IBAN
- Reason for return
Important:
- If you receive an item you did not order, keep the packaging sealed. Any item that is used or whose seal/cap/lid is opened is considered accepted by the customer and cannot be returned or exchanged.
- If the packaging has been opened and the product does not meet your expectations (e.g. shade/colour), it cannot be exchanged. Please order carefully. Every shade page has a shade guide to help you choose.
- The customer is responsible for return shipping and packaging costs.
- B’KATE B.V. is not responsible for parcels lost in transit to B’KATE B.V. Keep your proof of postage.
Refunds
Once we receive your return in good order, we will credit the purchase price minus shipping costs.
Refunds are processed within 14 days after we receive the return.
Please keep your return receipt until the refund has been issued.
Questions
Still have questions? Email customerservice@b-kate.com.
For privacy details, see our Privacy Policy.
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