Terms & Conditions

RETURN

Would you like to return a product? Only unopened products in their original state and their original packaging are eligible for a refund. The condition is that you report this within 24 hours through customerservice@b-kate.com and that you return the product to us within 14 days after you have received it.

It is essential to include the following information with the return shipment:

  • Name
  • Address
  • Phone number
  • Email address
  • Order number
  • Name account holder
  • (IBAN) Bank account number
  • Reason for return

If you have received (one) product(s) that you did not order, please leave the packaging intact. An unwanted product that is used anyway or of which the lid or cap has been opened will be considered as a product that has been accepted by the customer. The opened product can no longer be returned or exchanged.

When the packaging has been opened, and it appears that the product does not meet your expectations, such as the colour, the product cannot be exchanged. So be careful when placing orders.

As a customer, you are responsible for the shipping and packaging costs of the returned products and NUDE Beauty Brands is not responsible for packages that get lost during transport to NUDE Beauty Brands. As soon as the package has been returned in good condition, the purchase amount, minus shipping costs, will be credited. The credit will take place within 14 days after your return, provided that we received the return. Please keep the proof of return until the purchase amount has been credited.

CONDITIONS OF ENROLLMENT COURSE

After enrollment, you will receive a confirmation of the registration. After payment of the course, participation is final.

  • Cancellation can only be made in writing. (by mail)
    Cancellation cannot be made verbally or by telephone.
    • In case of cancellation up to 2 weeks before the start, the participant will receive the full refund.
    • For cancellations between 2 weeks and one week before the start, 50% of the course fee will be refunded.
    • If cancelled up to 1 week before the course, there will be no refund of the tuition fee. The course will be moved to another date.

Index

Article 1 – Definitions

Article 2 – The Entrepreneur’s identity

Article 3 – Applicability

Article 4 – The offer

Article 5 – The contract

Article 6 – Right of withdrawal

Article 7 – Consumer’s obligations during the time of reflection

Article 8 – Exercising the Consumer’s right of withdrawal and the costs

Article 9 – Entrepreneur’s obligations in case of withdrawal

Article 10 – Exclusion of the right of withdrawal

Article 11 – The price

Article 12 – Performance of an agreement and extra Guarantee

Article 13 – Delivery and execution

Article 14 – Continuing performance agreements: duration, termination and renewal

Article 15 – Payment

Article 16 – Complaints procedure

Article 17 – Disputes

Article 18 – Additional or different provisions

 

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

an agreement in which the Consumer acquires products, digital content and/or services concerning a distance agreement and these goods, digital content and/or services are delivered by the Entrepreneur or a third party based on an arrangement between this third party and the Entrepreneur;

Consideration time: the term during which the consumer can execute the right of withdrawal.

Consumer: the natural person who does not act for purposes related to his/her commercial, trade, craft or professional activities;

Day: calendar day;

Digital content: data produced and delivered in digital form;

Continuing performance contract: a contract serving to deliver goods, services and/or digital content in a given period;

Sustainable data carrier: any means, including email, that allow the Consumer or the Entrepreneur to store information directed to him/her personally in such a manner that makes future consultation and use possible during a period that matches the purpose for which the information is destined and which makes unaltered reproduction of the stored information possible.

Right of withdrawal: the Consumer’s option not to proceed with the distance agreement within the cooling-off period;

Entrepreneur: the natural or legal person who provides products, (access to) digital content and or services to Consumers at a distance;

Distance contract: a contract concluded by the Entrepreneur and the Consumer within the scope of an organised system for distance selling products, digital content and/or services, whereby exclusive or additional use is made of one or more technologies of distance communication up to the conclusion of the contract;

Standard form for withdrawal: the standard European form for withdrawal included in Appendix 1;

Technology for distance communication: a means to be used for agreeing without the Consumer and the Entrepreneur being together in the same place at the same time.   

Article 2 – The Entrepreneur’s identity

NUDE Beauty Brands
Klimopstraat 3
4818 BZ Breda
The Netherlands

Chamber of Commerce number 53132920
VAT identification number NL150600781B01

Article 3 – Applicability

These General Terms and Conditions apply to any offer from the Entrepreneur, and any distance contract concluded by the Entrepreneur and the Consumer.

Before concluding a distance contract, the Entrepreneur shall make the text of these General Terms and Conditions available free of charge and as soon as possible. If this is impossible, the Entrepreneur shall indicate in what way the General Terms and conditions can be inspected and that they will be sent free of charge if so requested before the distant contract is concluded. 

If the distance contract is concluded electronically, the text of these General Terms and Conditions, in deviation from the previous section and before the distance contract is concluded, may also be supplied to the Consumer electronically in such a way that the Consumer can easily store it on a long-term data carrier. If this is impossible, it will be specified where the General Terms and Conditions can be viewed electronically and that they will be sent to at the Consumer´s request free of charge, either via electronic means or otherwise, before concluding the distance contract;

If a specific product or service condition applies in addition to these General Terms and Conditions, the second and third paragraphs shall apply accordingly. In the event of contradictory terms and conditions, the Consumer may always appeal to the applicable provision that is most favourable to him.

Article 4 – The offer

If an offer is of limited duration or if certain conditions apply, it shall be explicitly stated in the offer. The offer contains a full and accurate description of the products, digital content and/or services offered. The description is suitably detailed to enable the Consumer to assess the products, or services and/or digital content adequately. If the Entrepreneur makes use of pictures, they are truthful images of the products and/or services provided. Obvious errors or mistakes in the offer do not bind the Entrepreneur.

All offers contain such information that it is clear to the Consumer what rights and obligations are attached to accepting the offer.

Article 5 – The contract

The Consumer has accepted the offer and fulfilled the terms and conditions set.

If the Consumer accepted the offer via electronic means, the Entrepreneur should promptly confirm receipt of having accepted the offer via electronic means. As long as the receipt of said acceptance has not been confirmed, the Consumer may repudiate the contract.

If the contract is concluded electronically, the Entrepreneur will take appropriate technical and organisational security measures for the electronic data transfer and ensure a safe web environment. If the Consumer can pay electronically, the Entrepreneur shall observe appropriate security measures.

The Entrepreneur may, within the limits of the law, gather information about Consumer’s ability to fulfil his payment obligations, and all facts and factors relevant to responsibly concluding the distance contract. If acting on the results of this investigation, the Entrepreneur has sound reasons for not concluding the contract. He is lawfully entitled to refuse an order or request supported by reasons or to attach special terms to the implementation.

Before delivering the product, the Entrepreneur shall send the following     information along with the product, the service or the digital content in writing or such manner that the Consumer can store it in an accessible way on a long-term data carrier:   

the visiting address of the Entrepreneur´s business establishment where the Consumer may get into contact with any complaints;   

the conditions on which and how the Consumer may exercise the right of withdrawal, or, as the case may be, clear information about his being exempted from the right of withdrawal;   

the information corresponding to existing after-sales services and guarantees;

the price including all taxes of the product, service or digital content, where applicable the delivery costs and the way of payment, delivery or implementation of the distance contract;

the requirements for cancelling the contract if the contract has a duration of more than one year or for an indefinite period of time. The standard form for withdrawal if the Consumer has the right to withdrawal.

In case of a continuing performance contract, the stipulation in the previous paragraph only applies to the first delivery.

Article 6 – Right of withdrawal

In the case of products:

The Consumer can repudiate a purchase contract for a product without giving reasons for a period of reflection of at least 14 days. The Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot force him to state his reason(s). 

The reflection period referred to in sub-clause one starts on the day the product is received by the Consumer or by a third party appointed by him in advance and who is not the carrier, or 

 

  • If the Consumer ordered several products in the same order: the day on which the Consumer or a third party appointed by him received the last product. The Entrepreneur may refuse an order of several products with different delivery dates provided that he informs the Consumer before the order process. 

 

  • In case the delivery of a product consists of several batches or parts: the day on which the Consumer or a third party appointed by him received the last shipment or the last part. 

 

  • In case of an agreement about regular delivery of products during a given period: the day on which the Consumer or a third party appointed by him received the first product.

In case of services and digital content that is not delivered on a physical carrier: 

The Consumer can terminate an agreement for services or an agreement for delivery of digital content that is not delivered on a physical carrier without giving reasons during at least 14 days. The Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot force him to state his reason(s). 

The reflection period referred to in Article 3 starts on the day following the conclusion of the agreement. 

Extended reflection period for products, services and digital content that has not been delivered on a physical carrier in case no information is given about the right of withdrawal: 

 If the Entrepreneur has not provided the Consumer with the legally required information about the right of withdrawal or has not provided the standard form for withdrawal, the reflection period expires twelve months after the end of the original reflection period in accordance with the reflection period determined in the previous sub-clauses of this Article. 

If the Entrepreneur provided the Consumer with the information referred to in the previous Article within twelve months after the starting day of the original period of reflection, the period of reflection expires 14 days after the day on which the Consumer received the information. 

Article 7 – Consumer’s obligations during the time of reflection

During this period, the Consumer shall handle the product and the packaging with care. The Consumer shall only unpack or use the product to the extent necessary for establishing the nature, the characteristics and the effect of the product. The guiding principle is that the Consumer may only handle and inspect the product in the manner in which one is allowed to handle a product in a shop.

The Consumer is only liable for the decrease in value of the product that is caused by way of handling the product, which went further than allowed in sub-section 1.

The Consumer is not liable for the decrease in value of the product if the     Entrepreneur has not provided him with all legal information about the right of withdrawal before concluding the Agreement.

Article 8 – Exercising the Consumer’s right of withdrawal and the costs

If the Consumer exercises his right of withdrawal, he shall notify the Entrepreneur unambiguously with the standard form for withdrawal within the period of reflection. 

The Consumer shall return the product or deliver it to (the authorized representative of) the Entrepreneur as soon as possible but within 14 days counting from the day following the notification referred to in sub-clause 1. This need not be done if the Entrepreneur offered to collect the product himself. The Consumer observed the period of returning the product in any event if the product is returned before the expiration of the period of reflection. 

The Consumer shall return the product with all delivered accessories and if reasonably possible in the original state and packing and conformity with reasonable and clear instructions given by the Entrepreneur. 

The risk and the burden of proof for the correct and timely exercise of the right of withdrawal fall on the Consumer. 

The Consumer shall bear the direct costs of returning the product. If the Entrepreneur has not reported that the Consumer has to bear these costs or if the Entrepreneur pointed out that he will take the costs himself, the Consumer need not pay the cost of returning the product. 

If the Consumer withdraws after having first explicitly requested that the performance of a service or the supply of gas, water or electricity having not been made ready for sale not be started in a limited volume or given quantity during the period of reflection, the Consumer shall pay the Entrepreneur an amount that is equal to the part of the obligation already performed at the time of withdrawal as compared with the full compliance of the responsibility. 

The Consumer does not bear the costs for performing services for the supply of water, gas or electricity that had not been made ready for sale in a limited volume or quantity, or for the amount of district heating if

  • the Entrepreneur has not provided the Consumer with the statutorily required information about the right of withdrawal, the compensation of costs in case of withdrawal or the standard form for withdrawal, or
  • if the Consumer has not explicitly requested that the performance of the service or the supply of gas, water and electricity or district heating be started during the period of reflection. 

The Consumer does not bear any cost for the full or partial delivery of digital content not stored on a physical carrier if 

  • prior to the delivery, he has not explicitly consented to start performance of the agreement before the end of the period of reflection; 
  • he did not acknowledge to lose his right of withdrawal when giving consent; or 
  • the Entrepreneur failed to confirm the Consumer’s statement. 

If the Consumer exercises his right of withdrawal, all additional agreements end by operation of law. 

Article 9 – Entrepreneur’s obligations in case of withdrawal

If the Entrepreneur makes the notification of withdrawal by electronic means possible, he shall promptly send a return receipt.

The Entrepreneur shall reimburse all payments made by the Consumer, including any delivery costs that the Consumer may charge for the returned product, as soon as possible but within 14 days following the day on which the Consumer notified him of the withdrawal. Unless the Entrepreneur offers to collect the product himself, he can wait with paying back until having received the product or until the Consumer proved that he returned the product, whichever occurs first.

The Entrepreneur shall make use of the same means of payment that the Consumer used unless the Consumer consents to another method. The reimbursement is free of charge for the Consumer.

If the Consumer opted for a more expensive method of delivery instead of the cheapest standard delivery, the Entrepreneur need not reimburse the additional costs for the more expensive method. 

Article 10 – Exclusion of the right of withdrawal

The Entrepreneur can exclude the following products and services from the right of withdrawal but only if the Entrepreneur notified this clearly when making the offer or at any rate in good time before agreeing: 

Products or services with a price that is subject to fluctuations in the financial market on which the Entrepreneur has no influence and which may occur within the period of withdrawal;

Agreements that are concluded during a public auction. A public auction is defined as a selling method whereby the Entrepreneur offers products, digital content and/or services to the Consumer who is personally present or can be personally present at the auction under the direction of an auctioneer and whereby the successful bidder is obliged to purchase the products, the digital content and/or the services.

  • 3. Services agreements, after full performance of the service, but only if the performance started with the Consumer’s explicit prior consent; and
  • the Consumer stated that he would lose his right of withdrawal as soon as the Entrepreneur has entirely performed the agreement. 
  • Parcel holidays as referred to in Section 7:500 of the Dutch Civil Code and passenger transport agreements;

Services agreements for making accommodation available when a certain period of implementation is provided and other than for residential purposes, goods transports, car rental services and catering; 

Agreements related to leisure activities when a specific date or period of performance is arranged in the agreement; 

Products manufactured following the Consumer’s specifications which are not prefabricated, and which are produced based on a Consumer’s individual choice or decision or which are intended for a specific person; 

Perishable products or products with limited durability. 

Sealed products which are for health or hygiene reasons not suitable for being returned and of which the seal was broken; 

 Products which for their nature are irreversibly mixed with other products; 

Alcoholic drinks of which the price has been agreed upon after the agreement but of which the delivery can take place only after 30 days, and whose real value depends on fluctuations in the market which the Entrepreneur cannot affect.

Sealed audio and video recordings and computer programs of which the seals were broken after delivery; 

Newspapers, periodicals or magazines, except for subscriptions to them; 

The delivery of digital content other than on a physical carrier, but only if:    

  • the performance was started with the Consumer’s explicit prior consent;
  • the Consumer stated that he would lose his right of withdrawal by doing so. 

 

Article 11 – The price

The prices of the products and/or services provided shall not be raised during the validity period given in the offer, subject to changes in price due to changes in VAT rates.

Contrary to the previous paragraph, the Entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market that are beyond the Entrepreneur’s control, at variable prices. The offer will state the possibility of being subject to changes and the fact that any indicated prices are target prices.

Price increases within three months after concluding the contract are permitted only if they are the result of new legislation. 

Price increases from 3 months after concluding the contract are permitted only if the Entrepreneur has stipulated it and 

  1. they are the result of legal regulations or stipulations, or
  2.  the Consumer has the authority to cancel the contract before the day on which the price increase starts.

All prices indicated in the provision of products or services are including VAT.

 Article 12 – Performance of an agreement and extra Guarantee

The Entrepreneur guarantees that the products and/or services comply with the contract, with the specifications listed in the offer, with reasonable requirements of usability and/or reliability and with the existing statutory provisions and/or government regulations on the day the contract was concluded. If agreed, the Entrepreneur also guarantees that the product is suitable for other than regular use.

An extra guarantee offered by the Entrepreneur, his Supplier, Manufacturer or Importer shall never affect the rights and claims the Consumer may exercise against the Entrepreneur about a failure in the fulfilment of the Entrepreneur’s obligations if the Entrepreneur has failed in the fulfilment of his part of the agreement.

An extra guarantee means each obligation by the Entrepreneur, his Supplier, Importer or Manufacturer in whom he assigns certain rights or claims to the Consumer that go further than he is legally required in case he fails in the compliance with his part of the agreement.

Article 13 – Delivery and execution

The Entrepreneur shall exercise the best possible care when booking orders and executing product orders and when assessing requests for the provision of services.

The place of delivery is at the address given by the Consumer to the Entrepreneur.

With due observance of the stipulations in Article 4 of these General Terms and Conditions, the Entrepreneur shall execute accepted orders with convenient speed but at least within 30 days, unless another delivery period was agreed on. If the delivery has been delayed, or if an order cannot be filled or can be filled only partially, the Consumer shall be informed about this within one month after ordering. In such cases, the Consumer is entitled to repudiate the contract free of charge and with the right to possible compensation.

After repudiation in conformity with the preceding paragraph, the Entrepreneur will immediately refund the amount paid by the Consumer.

NUDE Beauty Brands bear the risk of damage, theft and/or loss of products until the time of delivery of the goods to PostNL, DHL or DPD. At that time, the risk is transferred to the customer. NUDE Beauty Brands is not responsible for any loss, damage or delay incurred in handling the shipment by PostNL, DHL or DPD.

Article 14 – Continuing performance agreements: duration, termination and renewal

Termination

The Consumer may at all times terminate a contract that was concluded for an indefinite time and which extends to the regular delivery of products (including electricity) or services, with due observance of the termination rules and subject to not more than one month’s notice.

The Consumer may at all times terminate a contract that was concluded for a specific time and which extends to the regular delivery of products (including electricity) or services at the end of the particular period, with due observance of the termination rules and a subject to not more than one month’s notice.

The Consumer can cancel the agreements mentioned in the preceding     paragraphs:

    –     at any time and not be limited to termination at a particular time or in a given period;
    –     at least in the same way as he concluded them;   
    –     at all times with the same notice as the Entrepreneur stipulated for himself.

Extension

An agreement concluded for a definite period which extends to the regular delivery of products (including electricity), or services may not be automatically extended or renewed for a fixed period.   

Notwithstanding the preceding paragraph, a contract for a definite period which extends to the regular delivery of dailies, newspapers, weekly newspapers and magazines, may tacitly be renewed for specific period of three months at the most if the Consumer can terminate this extended agreement towards the end of the extension with a notice of one month at the most.   

An agreement concluded for a definite period and which extends to the regular delivery of products or services may only be extended tacitly for an indefinite period if the Consumer can cancel it at any time with a notice of one month. The notice is three months at the most in vase the contract is about a delivery of dailies, newspapers and weeklies and magazines occurring regularly but less than once a month.   

An agreement with limited duration of regular delivery of trial dailies, newspapers, weeklies and magazines (trial or introductory subscription) is not renewed tacitly. It ends automatically after the trial or initial period.

Duration

If the duration of a contract is more than one year, the Consumer may terminate the contract at any time after one year with a notice of not more than one month, unless reasonableness and fairness resist the termination before the end of the agreed term.

Article 15 – Payment

Unless otherwise stipulated in the agreement or the additional conditions, the amounts to be paid by the Consumer must be settled within 14 days after the period of reflection, or if there is no period of reflection within 14 days after agreeing. In case of an agreement to provide a service, this period starts on the day that the Consumer received the confirmation of the agreement.

When selling products to Consumers, it is not permitted to negotiate an advance payment of more than 50% in the General Terms and Conditions. If an advance payment was agreed, the Consumer might not assert any right regarding the execution of the order in question or the service(s) in question before making the agreed advance payment.

The Consumer has to inform the Entrepreneur promptly of possible inaccuracies in the payment details that were given or specified.

In case the Consumer has not complied with his payment obligation(s) in time, and the Entrepreneur has pointed out to him that the payment was late and allowed the Consumer 14 days to comply with the payment obligations, the Consumer is to pay the statutory interest on the amount payable. The Entrepreneur is entitled to charge the Consumer with any extrajudicial collection costs. These extrajudicial collection costs amount to no more than 15% for outstanding amounts up to € 2.500,-, 10% for the following € 2.500,- and 5% for the following € 5.000,-  with a minimum of € 40,-. The Entrepreneur may deviate from the amounts above and percentages in favour of the Consumer.

Article16 – Complaints procedure

The entrepreneur has a well-publicized complaints procedure and handles the complaint by this complaint’s procedure.

Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.

The consumer should give the entrepreneur at least 4 weeks to solve the complaint in mutual consultation. After this period, a dispute arises that is subject to dispute resolution.

Article 17 – Disputes

  1. The entrepreneur has a well-publicized complaints procedure and handles the complaint by this complaint’s procedure.
  2. Complaints about the implementation of the agreement must be fully and clearly described within 7 days after the consumer has discovered the defects.
  3. Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within 14 days with a message of receipt and an indication when the consumer can expect a more detailed answer.
  4. If the complaint cannot be resolved by mutual agreement, a dispute shall arise that is subject to dispute settlement.
  5. In case of complaints, a consumer should, first of all, turn to the entrepreneur. For complaints that cannot be resolved in mutual consultation, the consumer should turn to Stichting WebwinkelKeur (www.webwinkelkeur.nl), who will mediate free of charge. If a solution has not yet been reached, the consumer can have his complaint handled by Stichting GeschilOnline (www.geschilonline.com), the decision is binding, and both entrepreneur and consumer agree to this binding decision. Submitting a dispute to this Disputes Committee involves costs that must be paid by the consumer to the relevant committee. It is also possible to submit complaints via the European ODR platform (http://ec.europa.eu/odr).
  6. A complaint does not suspend the obligations of the entrepreneur unless the entrepreneur indicates otherwise in writing.

PRIVACY POLICY NUDE Beauty Brands

Version 0.1 This page was last updated on 01-11-2016-11-2016

We are aware that you put your trust in us. We see it as our responsibility to protect your privacy. On this page, we will let you know what information we collect when you use our website, why we collect it, and how we use it to improve your user experience. So you’ll understand exactly how we work.

This privacy policy applies to the services of NUDE Beauty Brands. You should be aware that NUDE Beauty Brands is not responsible for the privacy policy of other sites and sources. By using this website, you accept the privacy policy.

NUDE Beauty Brands respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.

Our use of collected data

Use of our services
When you sign up for one of our services, we ask you to provide personal information. These data will be used to perform the service. The data is stored on NUDE Beauty Brands’ own secure servers or those of a third party. We will not combine this data with any other personal information we may have at our disposal.

Communication
When you send an email or other messages to us, we may retain those messages. Sometimes we will ask you for your personal information relevant to the situation in question. This enables us to process your questions and answer your requests. The information is stored on NUDE Beauty Brands’ own secure servers or those of a third party. We will not combine this data with any other personal data we may have at our disposal.

Cookies
We collect data for research purposes to gain a better understanding of our customers so that we can adjust our services to them.

This website uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website may be transferred to NUDE Beauty Brands’ own secure servers or those of a third party. We use this information to track how you use the site, to compile reports on website activity and to provide other services related to website activity and internet usage.

Purposes
We do not collect or use the information for purposes other than those described in this privacy policy unless we have received your prior consent.

Third parties
The information is not shared with third parties except for web applications which we use for our webshop. This includes the WebwinkelKeur review system. This information will only be used for the application and will not be further distributed. Furthermore, in some cases, the data can be shared internally. Our employees are obliged to respect the confidentiality of your information.

Changes
This privacy policy is adapted to the use of and the possibilities on this site. Any adjustments and/or changes to this site may lead to changes in this privacy statement. It is, therefore, advisable to consult this privacy policy regularly

Choices for personal data
We offer all customers the opportunity to view, change, or delete any personal information that is currently provided to us.

Customise/unsubscribe service newsletter
Below every mailing, you will find the option to change your details or to unsubscribe.

Customise/unsubscribe communication
If you would like to modify your data or have yourself removed from our databases, please contact us. See contact details below.

Disable cookies
By default, most browsers are set to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services, on our and other websites, may not function correctly if cookies are disabled in your browser.

Questions and feedback
We regularly check whether we comply with this privacy policy. If you have any questions about this privacy policy, please contact us:

NUDE Beauty Brands
Klimopstraat 3
4818 BZ Breda

KvK nummer 53132920
BTW nummer NL150600781B01

COMPLAINTS

We advise you to first report complaints to us by e-mail. If this does not lead to a solution, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur.

From 15 February 2016, it will also be possible for consumers in the EU to submit complaints through the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your claim is not dealt with elsewhere, you are free to submit your complaint through the platform of the European Union”.

Kind Regards,

Marlies Gregorius

NUDE Beauty Brands
Klimopstraat 3
4818 BZ Breda
The Netherlands

+31 (0)6 57144244
info@nudebeautybrands.com
www.nudebeautybrands.com

 

Opening hours Monday, Tuesday, Thursday and Friday from 9.00 am to 5.30 pm.